Return Policy

We want you to be thrilled with your purchase, but if you are not you can return most items within 14 days of receipt, as long as it is unused, unwashed, tags attached and in its original packaging. Please see FAQ section for items that are excluded from returns.

Within 14 days period, we will be happy to make a refund which will go onto the card which was used when you made your purchase.

Refunds will be made excluding the delivery charges.

Please note, we do not offer free returns. Ensure items are returned using a tracked service to avoid any lost parcels, as we reserve the right to refuse refunds for items not received by us.

Our company will be relocating to Spain on July 15, 2024. Therefore, please return any unwanted items by July 15, 2024, to the address below. For details on returning items after this date, refer to our FAQs.

My Little Wish

328-334 Molesey Road

Unit 106

Walton On Thames

KT123LT

United Kingdom

RETURN POLICY FAQs

Our company will be relocating abroad on Jul 15, 2024 therefore any returns after this date will need to be to our new address in Spain. Please contact us directly if you have an item to return after this date so we can find the best solution for you.

Whether exercising your legal right to cancel, or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products that are made to your unique specification or that are personalised for you, such as macrame wall hangings, bespoke cushions or lampshades, or products sealed for health protection, or hygiene purposes once you have unsealed them.

Items that cannot be returned include:

- Bespoke Cushions that are made specifically for your specifications

- All Lampshades

- Glerups Insoles if the sealed tag has been opened

- Glerups slippers if the soles are dirty or the tag has been taken off

- Toiletries or beauty products if the seals have been broken

- Macrame wall hangings or feathers

We cannot currently offer exchanges. To exchange an item, please return the item using our normal returns process, and repurchase the correct item.

We pride ourselves on the quality of our products, but very rarely some of our products might not be as perfect as we’d like.

If you identify a fault upon receiving an item from us, you must contact us within 14 days, then simply follow the returns procedure and we will process your refund as quickly as possible.  

Take extra care to read any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed or the damage caused to the product is clearly due to wear and tear or misuse.

Once your return parcel has been received, it can take up to 5 working days to fulfill your request. 

Please remember that it can take three to four days after we have processed a refund payment for it to appear on your debit or credit card statement.

You have a right to cancel your order in writing within 14 days of receipt and receive a refund of all charges for the goods excluding the delivery charges.

Please note that delivery fees are not refundable.

You will then need to return the item(s) by post. Please check our return policy before sending back any goods. 

Unfortunately we are unable to offer free returns for orders shipped outside the UK. Please contact us on info@mylittlewish.comor +44 (0) 203 432 7747 to discuss how to proceed.

We might have our products listed on many different online platforms such as Etsy, Not On The High Street etc..

If you are returning a product that was purchased on any of these platforms, please refer to the platform's return policy and procedures and contact us from the platform itself.